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Terms and Conditions

Last Updated: October 2025

Orders for Delivery in the USA

If you have ordered one of our Products for delivery to an address within the United States, your order will be processed and fulfilled by licensed, third-party retailers within the AccelPay network.
Your transaction will be facilitated through those retailers, and all applicable AccelPay policies apply.

By placing an order through AccelPay, you agree to be bound by AccelPay’s Privacy Policy, Terms of Use, ecommerce and payment terms, and any other conditions established by AccelPay or its retail partners.

For full details, please review AccelPay’s Terms of Service at:
 https://www.accelpay.io/company/legal
Please check the AccelPay website regularly to view the most current version of their terms.

Shipping Policy

  • Orders ship only within the continental United States.
  • We cannot ship to P.O. Boxes.
  • Orders are typically fulfilled within 3–5 business days.
    Standard delivery may take an additional 3–8 business days, depending on your location.
  • Any order containing alcohol will require an adult signature and valid ID upon delivery.

Fulfillment and Carriers

Our products are shipped by a third-party partner, specifically retailers in AccelPay’s licensed network.
Retailers may use a variety of carriers, including GLS and UPS.

If your order contains both alcohol and merchandise, these items will be shipped separately.

Refund & Return Policy

Changing or Cancelling an Order

Once an order has been placed, it cannot be edited.
If you wish to cancel your order, please email support@accelpay.io before your order ships.
Cancellation requests are not guaranteed but will be accommodated whenever possible.

Returns

Orders containing alcohol cannot be returned or exchanged.
If you received an incorrect item, please contact support@accelpay.io, and our team will correct the issue.

Refunds

Refunds may be issued on a case-by-case basis.
If your order arrives damaged or incorrect, please send a photo of the issue to support@accelpay.io, and we will review your claim promptly.

If approved, a replacement or refund will be issued as appropriate.

Damaged Shipments

If your order arrives damaged, contact support@accelpay.io within 3 business days, including a photo of the damage.
Our team will coordinate a reshipment within 3 business days after review.

Delivery Standards

Delivery Attempts

Our delivery partners will make up to three (3) attempts to deliver your order to the address provided.

Undeliverable Packages

If your package remains undeliverable after three attempts, it will be deemed “undeliverable” and returned to the retailer.

Recipient Responsibility

If your package is undeliverable, you may be responsible for the following fees:

  • Refund Requests:
    A $25 Undeliverable Package Fee will be deducted from your refund.
    Original shipping costs are non-refundable.
  • Reshipment Requests:
    A $40 flat fee will apply, covering both the reshipment and the undeliverable package fee.
    Additional fees may apply depending on order contents.